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Customer Portal Onboarding

Learn how to set up your Akeneo PIM instance, add users, and manage HelpDesk tickets.

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About this course

For whom

New Akeneo Customers

Pre-requisites

Reception of your login email to access the Customer Portal

What will you learn

  • Understand the portal & why you should use it
  • How to access the portal
  • How to navigate the portal:
    • Entering the project console & setting up your PIM instance
    • Extension tab
    • Company tab & adding users to the portal
    • Adding SSH Key access & IP Range (Flexibility Customers Only)
    • Adding Helpdesk access & creating support tickets

To go further

Learn more at the Akeneo Help Center

Curriculum10 min

  • Introduction
  • What is the Portal?
  • Log in
  • Serenity Setup
  • Set up your Serenity instance
  • Flexibility Setup
  • Set up your Flexibility instance
  • Add SSH key and give IP range access
  • Additional Akeneo Products Setup
  • Set up additional Akeneo Products
  • Access Management
  • Manage Access to the Helpdesk
  • Key takeaways
  • Wrap up

About this course

For whom

New Akeneo Customers

Pre-requisites

Reception of your login email to access the Customer Portal

What will you learn

  • Understand the portal & why you should use it
  • How to access the portal
  • How to navigate the portal:
    • Entering the project console & setting up your PIM instance
    • Extension tab
    • Company tab & adding users to the portal
    • Adding SSH Key access & IP Range (Flexibility Customers Only)
    • Adding Helpdesk access & creating support tickets

To go further

Learn more at the Akeneo Help Center

Curriculum10 min

  • Introduction
  • What is the Portal?
  • Log in
  • Serenity Setup
  • Set up your Serenity instance
  • Flexibility Setup
  • Set up your Flexibility instance
  • Add SSH key and give IP range access
  • Additional Akeneo Products Setup
  • Set up additional Akeneo Products
  • Access Management
  • Manage Access to the Helpdesk
  • Key takeaways
  • Wrap up