- Introduction
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What is the Portal?
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Log in
- Serenity Setup
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Set up your Serenity instance
- Flexibility Setup
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Set up your Flexibility instance
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Add SSH key and give IP range access
- Additional Akeneo Products Setup
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Set up additional Akeneo Products
- Access Management
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Manage Access to the Helpdesk
- Key takeaways
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Wrap up

Customer Portal Onboarding
Learn how to set up your Akeneo PIM instance, add users, and manage HelpDesk tickets.
For whom
New Akeneo Customers
Pre-requisites
Reception of your login email to access the Customer Portal
What will you learn
- Understand the portal & why you should use it
- How to access the portal
- How to navigate the portal:
- Entering the project console & setting up your PIM instance
- Extension tab
- Company tab & adding users to the portal
- Adding SSH Key access & IP Range (Flexibility Customers Only)
- Adding Helpdesk access & creating support tickets
To go further
Learn more at the Akeneo Help Center